We are happy to offer an exchange or refund on goods purchased online, and returned within
14 days of purchase. Goods must be in the original packaging and in resalable condition.
We do not cover the return postage cost of items bought online. We advise that when
returning items to us that you use a secure form of delivery as we cannot be held responsible
for items lost in transit. Once we receive the parcel we will inspect the shoes to ensure that
they are unworn and fit for resale. We will contact you to inform you that your shoes have
arrived and that your account will be credited or an alternative pair will be sent to you.
You can return goods to either of our stores. If you return your purchase in store, we will
inspect the shoes to ensure that they are fit for resale. We will then inform you that we will
credit your account through our online system or facilitate an exchange. We do not process
refunds in store.
We are happy to exchange a product for a different size, if available, pending the product
purchased being returned is unworn and fit for resale. If a different product is requested a
new order should be completed.
In store purchases Returns Policy
With regard to in store purchases, we offer an exchange or credit note for all goods returned
unworn and fit for resale, with the original receipt within 28 days of the purchase date.
We do not offer refunds on unwanted goods. This does not affect your statutory rights.
We reserve the right to refuse a refund or exchange if the goods returned are deemed to be
damaged, worn or tampered with. It is our policy to return goods to the purchaser should
we suspect that the product has been used or worn. This does not affect your statutory